Booking Information

1. Before You Book

Check that the proposed driver meets our requirements and that you understand the insurance terms. Have the following available:

• your driving licence;
• a recent acceptable proof of address;
• your credit or debit card.

Useful pages: Who Can Hire?, Driver Requirements, Document Requirements and Insurance & Excesses.

2. Check Availability and Book Online

Use Book Now, select your dates/times and choose from the vehicles actually available for that period. If a preferred vehicle or time is not displayed, adjust the collection/return time and search again.

Hire charges are calculated in blocks of up to 24 hours. The booking system shows the collection and return slots available for your dates.

3. Payment and Confirmation

Payment is taken at the time of booking. When payment is authorised, the system displays a booking confirmation/reference and sends a confirmation email.

Check the email carefully, particularly the driver, vehicle, dates and scheduled collection/return times.

4. Complete the Driver Declaration

Each driver must complete the online declaration and provide their required documents as soon as possible and no later than 4pm on the working day before the hire.

Use the declaration link in your booking confirmation, or open the declaration service here. See How to Complete Your Declaration if you need step-by-step help.

5. Supply Any Outstanding Documents

If you could not provide everything during the declaration, send the outstanding files promptly using the route stated in your confirmation/declaration or open the document upload service. See How to Upload Your Documents.

6. Prepare for Collection

Read Prepare for Your Hire, bring your original photocard driving licence/any requested photo ID, and arrive at the confirmed collection time.

Changes and Cancellations

We require a minimum of 48 hours written notice for changes or cancellation. Use the online change or cancellation form. Requests are subject to availability and the applicable terms/charges.