Where is Alco Van Hire?
You can see an interactive map to our office and get directions here.
What are your opening hours?
|Telephones & Bookings Opening Hours|
|Monday||0900 - 1600|
|Tuesday||0900 - 1600|
|Wednesday||0900 - 1600|
|Thursday||0900 - 1600|
|Friday||0900 - 1600|
|Saturday||0900 - 1300|
|Collection & Returns Opening Hours|
|Monday||0800 - 1730|
|Tuesday||0800 - 1730|
|Wednesday||0800 - 1730|
|Thursday||0800 - 1730|
|Friday||0800 - 1730|
|Saturday||0900 - 1730|
How do I make a booking?
You should check out the information on our Booking Information page, but currently the only way to make a booking is to call our office on 01962 670067.
What is your availability?
Please call us on 01962 670067 where we can confirm our current availability. Whilst we make every effort to supply the vehicle booked, we reserve the right to refuse hire or to offer a substitute vehicle depending on availability.
What if I need to cancel?
We require 48 hours written notice of cancellation if required. This must be done through our online cancellation form. Cancellations after this period will be charged at 100% of the total hire charge.
Can I return my vehicle whilst you are closed?
No. There is NO facility for returning vehicles out of hours at our office and you will be charged if you leave a vehicle unsecured at our site after we have closed.
I need to extend my hire period
We offer extensions to your hire period providing the required extension is requested at least 2 working hours before your return time and we have sufficient availability. The additional payment must be made prior to your original expiry date and time of your current hire period so that your insurance cover may be extended. Failure to do so will result in you being treated as a late return.
What happens if I return the hire vehicle late?
You should always allow plenty of time to get back to our office. The return date and time is clearly stated on the rental agreement. You must notify us at least 2 working hours before your scheduled return, if you are going to be late returning your vehicle, as your insurance will lapse. Failure to do so will result in a late check-in fee being applied in addition to the standard daily rental charge.
Can I get a refund if I return the vehicle early?
Once a vehicle is on hire, refunds will only be given if we receive at least 24 hours notice before the vehicle is returned early. Refunds will only be issued for full days as per the current advertised rental charges.
What happens when I return the hire vehicle?
All vehicles must be returned to the branch from which they were hired unless otherwise agreed at the time of hire, where the vehicle will be inspected. Please note that there is NO facility for returning vehicles out of hours at our office.
What are the mileage allowances and charges?
As a rule, you are allowed to travel 200 miles for each 24 hour hire period you have the hire vehicle. 100 miles are allowed in the case of a 4 hour hire. Your allowance will be shown on your rental agreement. The mileage is checked upon the vehicles return and any additional mileage will be charged at a rate of £0.20 per mile to the Credit or Debit Card used to make your booking.
What do I do about fuel?
You are responsible for your own fuel. You should return the vehicle with the same fuel level in the tank as there was on collection to avoid having to pay any refuelling charges. Any extra fuel left in the tank will not be credited.
What fuel are the vans?
All our vehicles take Diesel.
What daily checks do I have to do?
You responsible for checking water, oil levels and tyre pressures daily, after the first 24 hour hire period as all vehicles will have had their daily checks prior to collection.
Are the vans manual or automatic?
All our vehicles have a manual gearbox.
What about insurance?
Please read our insurance page which explains all about the insurance cover on our vehicles and the options available to you.
What is the Collision Damage Waiver (CDW)?
Please read our Collision Damage Waiver section on our insurance page which explains all about the Collision Damage Waiver and the options that are available to you.
Can I hire from you?
Please read our Who Can Hire? page which explains all of our hirer requirements.
Can I add a second driver?
Additional drivers can be added for a small charge. Additional drivers must fulfil the same requirements as the primary driver. They will need to provide the same documentation before they can be added as an authorised driver.
What about going to London? Do I need to pay the Congestion Charge?
If you are travelling within Greater London, you need to ensure that you have paid correct charges or tolls depending on the zone of London you are travelling through. We have a dedicated page to help you ensure you avoid receiving any Penalty Charge Notices. Check out our travelling through London page. You should be aware that irrespective of location, you are responsible for all charges, fees, and penalties with respect to the vehicle whilst you have the vehicle on hire.
Fines and Penalty Charge Notices
If you get caught speeding, illegally parking, failing to pay any of the London Charges or any other offence whilst driving one or our vehicles your details will be forwarded to the enforcing authority. We will charge you a £40.00 administration fee for each and every occurrence.
Can I travel outside of the UK?
We do allow vehicles to be taken out of mainland England, Wales, or Scotland, to Mainland Europe provided this has been disclosed as the purpose of your hire. We will arrange for your international green card insurance, Breakdown & Recovery cover, and a Bail Bond if appropriate. Additional charges will apply for these products and prices vary depending on vehicle type and your destination. Please contact us by completing the online form, and we will provide a detailed price for this service. Further information can be found on our continental hire page.
What are the Terms & Conditions?
Our full terms and conditions of hire are available here and are issued in conjunction with your rental agreement. You are asked to read these carefully.
What does the price include?
Our advertised price includes VAT at the current rate, insurance, and a mileage allowance. You can drive a vehicle away for the price shown online, there is nothing compulsory to add. Your price will be guaranteed when you make a confirmed booking.
What payment methods can I use?
The cost of the rental is charged at the time of booking. Payment can be made by Credit or Debit Card.
VAT is charged at current standard rate on all charges.
Can I get a TAX invoice?
The rental agreement has a detailed breakdown of charges. A VAT invoice is not issued until the end of the hire period, this is so everything is included, in the event you incur other charges after your hire has commenced, please contact us within 30 days of the end of your hire, quoting your booking reference, and we will be happy to provide you with a final VAT invoice.
Is there a deposit?
We charge no deposit.
What happens if I Breakdown, have an Accident or another Incident?
In the unlikely event you breakdown or have any other problem whilst you have a vehicle on hire, please refer to the back of your rental agreement for information.
If you have broken down please call The AA on 0800 420 420, you will need to quote your rental agreement number and your vehicle registration number.
Driver induced faults may not be covered and could therefore be chargeable. These may include, but are not limited to:
- Incorrect Fuel Used
- Wheel change
- Out of fuel
- Locked out or Lost/broken key
- Road Traffic Accident Recovery (Subject to fault)