telephone 01962 67 00 67
Alco Van Hire
Low Cost Van Hire - Open 7 Days a Week
 

FAQ's


Where is Alco Van Hire?
Our office can be found within Pittvale Service Station, Romsey Road, Pitt, Winchester, SO22 5QN. You can see an interactive map to our office and get directions here.
What are your opening hours?
Telephones & Bookings Opening Hours
Monday0900 - 1600
Tuesday0900 - 1600
Wednesday0900 - 1600
Thursday0900 - 1600
Friday0900 - 1600
Saturday0900 - 1300
SundayCLOSED
Collection & Returns Opening Hours
Monday0730 - 1730
Tuesday0730 - 1730
Wednesday0730 - 1730
Thursday0730 - 1730
Friday0730 - 1730
Saturday0830 - 1730
Sunday0900 - 1730
What time can I collect or return?
We offer two collection 'slots', AM or PM.

AM collections are generally from 9:00am, and PM collections are generally from 4:00pm.

AM returns are generally before 8:30am and PM returns are generally from 4:00pm.

Return slots are generally booked to mirror the collection slot, so if you book an AM collection you will have an AM return slot, the following day.

Your actual collection and return times will be communicated on your confirmation email and on your rental agreement.
How do I make a booking?
You should check the information on our Booking Information page, you can Book Online 24/7, or you can call our office on 01962 670067 during our opening hours if you need further guidance or assistance.
What is your availability?
Please look at our availability on our Book Online page, if the vehicle you require does not show as available, please tweak your collection and return times, or call us on 01962 670067 where we will be happy to help.
What if I need to cancel?
We require 48 hours written notice of cancellation if required. This must be done through our online cancellation form. Cancellations after this period will be charged at 100% of the total hire charge.
Can I return my vehicle whilst you are closed?
No. There is NO facility for returning vehicles out of hours at our office and you will be charged if you leave a vehicle or the keys unsecured at our site after we have closed.
Can I hire a vehicle one way
No. Unfortunately all vehicles must be returned to our office in Winchester, where they are collected from. For a one way hire you would need to contact a national company.
I need to extend my hire period
We offer extensions to your hire period providing the required extension is requested at least 2 working hours before your return time and we have sufficient availability. The additional payment must be made prior to your original expiry date and time of your current hire period so that your insurance cover may be extended. Failure to do so will result in you being treated as a late return.
What happens if I return the hire vehicle late?
You should always allow plenty of time to get back to our office. The return date and time is clearly stated on the rental agreement. You must notify us at least 2 working hours before your scheduled return, if you are going to be late returning your vehicle, as your insurance will lapse. Failure to do so will result in a late check-in fee being applied in addition to the standard daily rental charge.
Can I get a refund if I return the vehicle early?
Once a vehicle is on hire, refunds will only be given if we receive at least 24 hours notice before the vehicle is returned early. Refunds will only be issued for full days as per the current advertised rental charges.
What happens when I return the hire vehicle?
When you return the hire vehicle to the branch the vehicle will be inspected and the fuel level and mileage will be checked. A copy of this report will be emailed to you.

Please note that there is NO facility for returning vehicles out of hours at our office.
Can I leave my car at your site?
We are a busy site, with vehicles frequently blocking others in, so we would strongly recommend that you are dropped off to collect your hire vehicle wherever possible. If you must leave a car with us whilst you are on hire, you do so at your own risk. We do not have a secure parking area and we take no responsibility for any damage, accidents or losses which may occur to your vehicle in your absence. Should you want to collect your car whilst we are closed, we cannot guarantee that your car would not be blocked in by another vehicle.
What are the mileage allowances and charges?
As a rule, you are allowed to travel 200 miles for each day (24 hour hire period) you have the hire vehicle. Smaller mileage allowances are permitted in the case of any hire that is less than a day. Your allowance will be shown on your rental agreement. The mileage is checked upon the vehicles return and any additional mileage will be charged at a rate of £0.20 per mile to the Credit or Debit Card used to make your booking.
What do I do about fuel?
You are responsible for your own fuel. We recommend that you take a photograph of the vehicle fuel gauge before you leave ur site. On return the current fuel level will be compared with the photograph that was included in your check out report. You should return the vehicle with the same fuel level in the tank as there was on collection to avoid having to pay any refuelling charges. Any extra fuel left in the tank will not be credited.
What fuel are the vans?
All our vehicles take Diesel.
What daily checks do I have to do?
You responsible for checking water, oil levels and tyre pressures daily, after the first 24 hour hire period as all vehicles will have had their daily checks prior to collection.
Are the vans manual or automatic?
All our vehicles have a manual gearbox.
What about insurance?
Please read our insurance page which explains all about the insurance cover on our vehicles and the options available to you.
What is the Collision Damage Waiver (CDW)?
Please read our Collision Damage Waiver section on our insurance page which explains all about the Collision Damage Waiver and the options that are available to you.
Do I need an Operators Licence?
An operators licence is required for all trucks over 3500kg GVW used for business use. As we only hire vehicles up to 3500kg GVW, you will not need an operators licence.
Can I hire from you?
Please read our Who Can Hire? page which explains all of our hirer requirements.
Can I add a second driver?
Additional drivers can be added for a small charge. Additional drivers must fulfil the same requirements as the primary driver. They will need to provide the same documentation before they can be added as an authorised driver.
What about going to London? Do I need to pay the Congestion Charge?
If you are travelling within Greater London, you need to ensure that you have paid correct charges or tolls depending on the zone of London you are travelling through. We have a dedicated page to help you ensure you avoid receiving any Penalty Charge Notices. Check out our travelling through London page.

You should be aware that irrespective of location, you are responsible for all charges, fees, and penalties with respect to the vehicle whilst you have the vehicle on hire.
Fines and Penalty Charge Notices
If you get caught speeding, illegally parking, failing to pay any of the London Charges or any other offence whilst driving one or our vehicles your details will be forwarded to the enforcing authority. We will charge you a £40.00 administration fee for each and every occurrence.
Can I travel outside of the UK?
We do allow vehicles to be taken out of mainland England, Wales, or Scotland, to Mainland Europe provided this has been disclosed as the purpose of your hire. We will arrange for your international green card insurance, Breakdown & Recovery cover, and a Bail Bond if appropriate. Additional charges will apply for these products and prices vary depending on vehicle type and your destination. Please contact us by completing the online form, and we will provide a detailed price for this service. Further information can be found on our continental hire page.
Can I hire a van to tow my .... ?
We're sorry but we cannot insure you to tow in our hire vehicles, so we do not have vehicles with tow bars.
What are the Terms & Conditions?
Our full terms and conditions of hire are available here and are issued in conjunction with your rental agreement. You are asked to read these carefully.
What does the price include?
Our advertised price includes VAT at the current rate, insurance, and a mileage allowance. You can drive a vehicle away for the price shown online, there is nothing compulsory to add providing you are classed as a 'normal driver'. Your price will be guaranteed once your booking is confirmed following the receipt of your documents.
What payment methods can I use?
The cost of the rental is charged at the time of booking. Payment can be made by Mastercard or Visa branded cards.
Is VAT included?
VAT is charged at current standard rate on all charges and is included in our advertised charges.
Can I get a TAX invoice?
The rental agreement has a detailed breakdown of charges. A VAT invoice is not issued until after the end of the hire period, this is so everything is included, in the event you incur other charges after your hire has commenced. Please contact us within 30 days of the end of your hire, quoting your booking reference, and we will be happy to provide you with a final VAT invoice.
Is there a deposit?
We charge no deposit.
What happens if I Breakdown, have an Accident or another Incident?
In the unlikely event you breakdown or have any other problem whilst you have a vehicle on hire, please refer to the back of your rental agreement for information.

If you have broken down please call The AA on 0800 420 420, you will need to quote your rental agreement number and your vehicle registration number.
Driver induced faults may not be covered and could therefore be chargeable. These may include, but are not limited to:
  • Incorrect Fuel Used
  • Wheel change
  • Out of fuel
  • Locked out or Lost/broken key
  • Road Traffic Accident Recovery (Subject to fault)
If you have had an accident, please report this at the scene by calling our 24/7 emergency contact number 01962 674 876 and completing the accident declaration online.
For all enquiries and reservations please call us on 01962 67 00 67
 
Collection & Return Opening Hours
Weekdays: 07:30 - 17:30
Saturday: 08:30 - 17:30
Sunday: 09:00 - 17:30

Telephone & Bookings Opening Hours
Weekdays: 09:00 - 16:00
Saturday: 09:00 - 13:00
Sunday: CLOSED
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