Transit & Luton Van Hire in Winchester • Call 01962 670067

If you are involved in an accident or incident in a hire vehicle the easiest way to record the information required is directly into our Accident Report Form.

If you are unable to do this immediately, please read this section to ensure you obtain all the required information at the roadside.

What you should do if you are involved in an accident or incident in a hire vehicle:

Accident Procedure
Please follow ALL of the steps below - You must follow this procedure to comply with the terms of your insurance.

DO NOT ADMIT LIABILITY UNDER ANY CIRCUMSTANCES

Step 1 - At the scene of the accident

Obtain and record the following information:

Date and Time
Location
Third party vehicle make, model, registration & colour
Name and address of third party vehicle owner & third party driver
Telephone number of third party (landline & mobile)
Number of passengers in third party vehicle
Third party insurance company and policy number, if available
Nature of damage to vehicles involved
Names and addresses of any independent witnesses

Step 2 - At the scene of the accident

Take photographs using your mobile phone of the following:

Position of Hire Vehicle
Position of Third Party Vehicles
Road, Signage & Surrounding Area
Site Overview
Damage to Hire Vehicle
Damage to Third Party Vehicles

If you are unable to take photographs, make a sketch of the scene, including: all roads, road markings, vehicles, and road signs.

Step 3 - At the scene of the accident.

Give the third party the following information:

Your details, name & address
The vehicle registration number
Your rental agreement number
Our contact details:
Telephone number: 01962 674 876
Email:

Step 4 - Immediately after the accident

Inform the rental location by calling our 24/7 emergency line on 01962 674 876.

Step 5 - As soon as possible, but no later than 48 hours of your accident.

Complete and return an accident form. The easiest way to do this is through our online notification form.
Email the photographs taken at the scene to
Get all passengers in your vehicle to download, complete and return a witness form.
You can obtain a paper form from the rental location, or download and print a Witness Form here.

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Security Entry
Driver's First Name:
Driver's Surname:
Email Address:
Mobile Telephone Number:
Home Telephone Number:

Are you currently at the scene of the accident?	Yes No
Current Position:
Current Position:
Current Latitude
Current Longitude:
Accident Location (Yes):
Accident Location:
Accident Location:
Description of Location:

Accident Date:
Accident Time:
What was the hire vehicle speed before the accident?
What was the hire vehicle speed at impact?
Were lights displayed on the hire vehicle?	Yes No
Distance from near-side kerb to the hire vehicle:
Did you sound your horn?	Yes No
What is the road width?
Details of any road signs:

What is the speed limit?
What was the road condition:

Were you to blame?	Yes No
Were there any injuries in the hire vehicle?	Yes No
What damage is there to the hire vehicle?

Please describe the accident in your own words:

Were the police in attendance or informed?	Yes No
Did you make a statement to the police?	Yes No
What was the result of any breathalyser test?
Has a notice of prosecution been given?	Yes No
What is the reporting officer's name:
What is the reporting officer's number:
Which police force are they attached to:
What is the police reference number:

Full Name:
Address:
House name/number:
Postcode:
Email Address:
Telephone Number:
Vehicle Registration:
Insurance Policy Number:
Number of Passengers in their vehicle:
Speed of third party 1 vehicle before the accident:
Speed of third party 1 at impact:
Were lights displayed on the third party 1 vehicle?	Yes No
Distance from near-side kerb to the third party 1 vehicle:
Damage to the third party 1 vehicle:

Was there another Third Party involved?	Yes No

Hire Vehicle Registration:
Booking Reference:
Rental Agreement Number: