Alco Van Hire
Affordable Vehicle Hire
Call Us On: 01962 67 00 67  
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Hiring & Insurance Requirements
When collecting your vehicle you must bring the following documentation:
• Your full and valid UK driving licence.
• Your UK National Insurance number.
• A second form of identification showing the drivers name and address. This may be a utility bill or bank statement that is no more than 3 months old.
• Your last payslip providing it shows your address, this will also have both your National Insurance number.
• Your valid credit or debit card.


Driving Licence
All drivers need to hold a full current driving licence. Foreign licence holders must hold a national licence issued in their country of nationality. A valid International Driving Permit is required should a foreign licence be in any language other than English. Non UK licence holders who have resided in the UK for more than 12 months need to have passed the UK driving test and possess a full UK licence. Please contact us if you need further information.

If your UK driving licence is illegible, has been de-faced, has been mislaid you may present an alternative photographic identification, such as your passport, and your driving licence number. If you do not know your driving licence number you should contact the DVLA on 0300 083 0013 (Monday - Friday 9am-5pm) to obtain this information.


Drivers Age & Driving Experience
Cars, Vans & Minibuses up to 9 Seats:
You need to be aged between 21 and 69 years and have held a full current driving licence for a minimum 2 years.
Please be aware that there may be an additional charge for young drivers under 23 years old.

Minibuses over 9 Seats:
You need to be aged between 25 and 69 years and have held a full current driving licence for a minimum of 5 years.


Driving Licence Categories
Please check your licence for the following categories depending on the vehicle you wish to hire:

Category B - To hire all Cars, People Carriers & Minibuses with up to 9 seats.
Category D1 - To hire all Minibuses over 9 seats.


Licence Endorsements, Motoring Convictions & Previous Accidents
Our insurers will generally accept up to two endorsements and a total of six points for minor offences such as speeding, although an additional insurance premium may be charged. If you are 23 years old or younger, your licence must be 'clean' or endorsement free.

You should be aware that most minor penalties such as speeding are valid on your licence for 4 years, and other more severe penalties, such as drink driving are valid for up to 11 years.

If you have points / endorsements / convictions on your licence or you have had an accident in the past 36 months please contact us for further advice.


Identification
You are required to supply identification when hiring a vehicle. Alongside your driving licence we require an additional identification dated within the past 3 months to prove your home address. Acceptable forms of identification are:
• Utility Bills.
• Credit Card Statements.
• Council Tax Bill for the Current Year.
• Bank Statements.
• Your last payslip providing it shows your address.


Self Drive Insurance & Insurance Excesses
You should be aware that when you hire a vehicle from Alco Van Hire you will be driving on our Self Drive Insurance, not your own personal policy. An insurance policy is included in the price of your rental, although as with any insurance policy a standard excess applies. All our vehicles are insured on the public highway with a standard excess of £1000.00. You can reduce this excess by opting to accept the Collision Damage Waiver.


Collision Damage Waiver (CDW) and the cover does it gives you
As with any insurance, you have an insurance excess on your hire.

There are some things which have a mandatory excess, or are not covered at all, and there are some things where you can choose which excess you feel most happy with. This is the collision damage waiver (CDW). The excesses, CDW availability and options are explained below:

Collision Damage Waiver Availability
The collision damage waiver is available to everyone except:
• Drivers aged under 25 or over 69 year of age.
• Drivers with certain convictions or endorsements on their licence.
  Your excesses if you refuse the CDW Your excesses if you accept the CDW
Interior Damage NO COVER - Full Cost

The Driver is responsible for all costs relating to any damage or loss for any of the following as they are not covered by the Insurance Policy or the Collision Damage Waiver.
Overhead Damage
Under-body Damage
Loss of Keys & Consequential Costs
Wrong Fuel
Lamp Lenses
Aerials
Damage to property not otherwise covered
Wing Mirror per mirror NO COVER - Full Cost ✓ £50.00 excess
Other Mirror Glass per glass NO COVER - Full Cost ✓ £50.00 excess
Windscreen per screen NO COVER - Full Cost ✓ £50.00 excess
Other Glass NO COVER - Full Cost ✓ £50.00 excess
Tyre or Wheel damage per wheel NO COVER - Full Cost ✓ £50.00 excess
In the event of :
Each Third Party Vehicle Collision Damage ✗ £1000.00 excess ✓ £250.00 excess
Each Non Vehicular Collision Damage ✗ £1000.00 excess ✗ £1000.00 excess
The CDW will not cover you for the following:
• Interior damage eg. cigarette burns.
• Damage when the vehicle is not on the public highway.
• Theft of the vehicle when its keys have been lost or stolen.
• Damage or theft caused by the negligence of the hirer.
• Damage caused by racing or driving while under the influence of alcohol or drugs.
• Vandalism.
• If any of the terms and conditions of the rental agreement are breached.

This list is not exhaustive, it is an indication of some exclusions and reductions you may choose. You must make sure you read the full terms and conditions, these are issued as part of your rental agreement.

The price of the CDW varies from £6.50 to £15.00 per day depending on the type of vehicle being hired and is only available to purchase at the time of hire.

If any traffic offence has been committed, your insurance may be invalidated.


Cancellation
We require 48 hours notice if cancellation is required.
Cancellations after this period will be charged at 100% of the total hire charge.


Availability
Whilst we make every effort to supply the vehicle booked, we reserve the right to refuse hire or to offer a substitute vehicle depending on availability.


Extending Your Hire Period
We offer extensions to your hire period providing the requested extension is requested prior to the expiry of the agreed rental period and we have sufficient availability. The additional payment must be made prior to your original expiry date and time of your current hire period so that your insurance cover may be extended.


Returning your Hire Vehicle Late
If you are late in returning your vehicle we will automatically re-insure you for an additional hour. The cost of this is £12.00 and will be charged to your provided credit / debit card. This covers your insurance only and you will be charged separately for your hire vehicle at the advertised daily rates.


Returning your Hire Vehicle
All vehicles must be returned to the branch from which they were hired unless agreed at the time of hire. There is NO facility for returning vehicles after office hours at our Winchester office.


Mileage Charges
As a rule you are allowed to travel 200 miles for each 24 hour hire period you have the hire vehicle. 100 miles are allowed in the case of a 4 hour hire. The mileage is checked upon the vehicles return and any additional mileage will be charged at a rate of £0.20 per mile to the Credit or Debit Card used to make your booking.


Travelling outside of the UK
We do allow vehicles to be taken out of mainland England, Wales or Scotland, to Mainland Europe provided this has been disclosed as the purpose of your hire. We will arrange for your international green card insurance, AA 5 star cover and a Bail Bond if appropriate. Additional charges will apply for these products and prices vary depending on vehicle type and your destination. Please contact us for a detailed price for this service. Further information can be found on our continental hire page.


Terms & Conditions
Our full terms and conditions of hire are available here, and are issued in conjunction with your rental agreement. You are asked to read these carefully.


Our Inclusive Price
Our advertised price includes VAT at the current rate and insurance. You can drive a vehicle away for the price shown online, there is nothing compulsory to add. Your price will be guaranteed when you make a confirmed booking.


Payment
The cost of the rental is generally charged at the time of collection. Payment can be made by Credit or Debit Card.


VAT
VAT is charged at current standard rate on all charges.


Deposit
We charge no deposit with the exception of Minibus bookings.


Breakdown, Accident or Incident
In the unlikely event you breakdown or have any other problem whilst you have a vehicle on hire, please call the telephone numbers shown in your rental agreement and quote your vehicle registration number.


Fuel
There is no charge for fuel - please return the Vehicle with the same fuel level as you find it.


© Updated 14 December 2016
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